Affhair Shipping Policy

We want your Affhair order to arrive as smoothly as possible. Please review the information below before placing your order.

Shipping Rates

We currently offer free standard shipping on U.S. orders.

Any additional shipping options or charges, if available, will be displayed at checkout before payment is completed.

Order Processing

Orders are typically processed within 1–3 business days before shipment.

Processing times may be longer during holidays, product launches, periods of high order volume, or other unexpected delays.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery

After processing, most U.S. orders are expected to arrive within approximately 4–10 business days.

Delivery estimates are not guaranteed. Shipping times may occasionally be affected by carrier delays, weather, holidays, high shipping volume, or other circumstances outside of our control.

Tracking Your Order

When tracking information becomes available, it will be sent to the email address provided at checkout.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

If your tracking information has not updated for several days or you believe there may be an issue with your shipment, contact us at joannaecom@gmail.com.

Incorrect Shipping Information

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, contact us as soon as possible at joannaecom@gmail.com.

We will do our best to make changes before fulfillment begins, but we cannot guarantee that an address can be changed once an order has entered processing or has already shipped.

Affhair is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Delayed Packages

If your package appears significantly delayed, please contact us so we can help review the tracking information and determine the appropriate next steps.

A package being marked as delayed does not necessarily mean it is lost, and carriers may occasionally experience temporary tracking or transit delays.

If a shipment is confirmed to have been lost in transit, we will work with you toward an appropriate resolution.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please:

• Check around your property, mailbox, mailroom, or other secure delivery areas.

• Ask household members, neighbors, front desk staff, or building management if applicable.

• Allow up to 48 hours, as carriers occasionally mark packages as delivered shortly before the final delivery occurs.

If you still cannot locate your order after taking these steps, contact us at joannaecom@gmail.com and we will help review the situation.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at joannaecom@gmail.com with your order number and photos or video showing the issue.

Please refer to our Return & Refund Policy for additional information.

International Shipping

At this time, shipping availability is determined by the destinations shown at checkout. If your location is not available during checkout, we are currently unable to ship to that destination.

International customers, where applicable, may be responsible for customs duties, import taxes, or other fees charged by their local authorities unless otherwise stated at checkout.

Contact Us

For questions regarding shipping or an existing order, contact:

Affhair
Email: joannaecom@gmail.com