Refund policy

1. Return & Refund Policy

Affhair Return & Refund Policy

We want you to feel confident shopping with Affhair. If you’re not satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be in substantially the same condition in which you received it and include any original packaging or accessories supplied with the product. Items that have been excessively used, intentionally damaged, altered, or returned with missing components may not qualify for a refund.

To request a return, contact us at joannaecom@gmail.com with your order number and a brief description of the reason for your return. Please do not send a return without contacting us first, as we need to provide return instructions.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at joannaecom@gmail.com and include your order number and photos or video showing the issue.

If the product is confirmed to be damaged, defective, or incorrect, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

Return shipping

Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges, if any, are non-refundable.

Affhair is not responsible for returned packages that are lost or damaged in transit, so we recommend using a trackable shipping method.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Please allow several business days for your bank or payment provider to process and post the refund after it has been issued.

Cancellations and order changes

If you need to cancel or modify an order, contact us as soon as possible at joannaecom@gmail.com. We cannot guarantee changes or cancellations once an order has entered processing or fulfillment.

Final sale items

Any products specifically marked as Final Sale at the time of purchase are not eligible for return unless they arrive damaged, defective, or incorrect.

Contact

Questions about returns or refunds can be sent to:

Affhair
Email: joannaecom@gmail.com